A SSL certificate in the chain of the certificate used for TLS 1.2 on https://app.testobject.com has expired.
Any client (web browser, REST API client) using TLS 1.2 and making requests to https://app.testobject.com may see “certificate has expired” errors. Any client using TLS 1.3 is unaffected. We are working to rectify this issue.
2020-January-17 Resolved Service Incident
Incident Report for Sauce Labs US West Data Center


January 17th, 2020 6:29 am - 6:39 am PDT

What happened:

Some customers intermittently couldn’t start tests and wait times exceeded normal durations on all clouds.

Why it happened:

A configuration change resulted in a communication breakage between two services. The change affected all customers that are part of the extended team management platform. The scheduling system was unable to retrieve entitlements which resulted in queueing of customer sessions instead of cloud resources assignment.

How we fixed it:

We corrected this issue by issuing a revert to the previous stable service version immediately after detecting a problem. This resulted in rapid recovery of the system.

What we are doing to prevent it from happening again:

We are adding an extra automated step to the deployment pipeline that will confirm the validity of the configuration from the app perspective. In addition, the monitoring is being reviewed so that we can detect possible connection issues sooner, before it propagates to the rest of the system.

Posted Feb 06, 2020 - 14:16 PST

Wait times exceeded 30 seconds between 6:30 am and 7:00 am (PST), leading to some jobs timing out before starting.
We have taken remedial action, and all services are now fully operational.
Posted Jan 17, 2020 - 08:15 PST