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2020-July-21 Service Incident
Incident Report for Sauce Labs US West Data Center


Wednesday, July 21, 5:08 - 7:40 AM PDT

What happened:

The SSL certificates required for serving test assets and a portion of the user interface had expired, making the dashboards in all data centers inaccessible.

Why it happened:

The renewed SSL certificates were not set properly.

How we fixed it:

We immediately re-configured the renewed certificates and re-loaded the affected services.

What we are doing to prevent it from happening again:

We have increased the automation of our SSL certificate management and improved our monitoring.

Posted Aug 03, 2020 - 09:34 PDT

This incident has been resolved.
Posted Jul 21, 2020 - 07:40 PDT
The issue is largely resolved, but test detail pages are currently unable to display assets (logs, screenshots, video). We continue to investigate.
Posted Jul 21, 2020 - 06:44 PDT
The Sauce Labs dashboard at is not responding. Automated testing, Sauce Connect tunnels and other services not requiring the UI are unaffected. We are investigating.
Posted Jul 21, 2020 - 05:37 PDT
This incident affected: Web Interface (Sauce UI, Analytics).