Friday, October 2 02:26 AM - 04:15 AM PDT
Sauce Labs customers on the US-West data center were unable to start tests, Sauce Connect tunnels, use the REST API or access dashboards.
A switch failure in the US-West data center caused a critical system component to enter into an inconsistent state.
The switch was power cycled to restore the inconsistent component. The switch was then replaced on Monday, October 5th.
We’re fixing the condition in the critical control plane component that caused it to become inconsistent. We’ve also replaced the failed switch hardware.