We have implemented changes to address intermittent timeouts or hang ups some customers experienced connecting to Automated VM testing services. We are monitoring our services to ensure full functionality; Please reach out to support@saucelabs.com if you need assistance.
2020-Jan-13 (PST) Service Incident
Incident Report for Sauce Labs US West Data Center
Resolved
Wait times have returned to normal. Sauce Connect tunnels can be established. All services are fully operational.
Posted Jan 13, 2020 - 23:41 PST
Update
Our PC and Android clouds are fully operational. Customers may still be experiencing problems starting Sauce Connect.
Posted Jan 13, 2020 - 23:32 PST
Update
We have identified an issue with DNS resolution and are addressing it across our infrastructure. We are recovering, however, some tests may still experience high wait times.
Posted Jan 13, 2020 - 23:01 PST
Monitoring
Jobs for our PC and Android Emulator clouds are experiencing high wait times or failing to start. New Sauce Connect tunnels are not starting. We are investigating.
Posted Jan 13, 2020 - 22:54 PST
This incident affected: Automated VM Testing (Automated PC Testing, Automated Android Emulator Testing) and Sauce Connect (Sauce Connect VM).