February 3, 2021, 11:00am - 2:30pm PST
Test archives in our US-West-1 data center were not loading.
Sauce Labs uses an ElasticSearch cluster to store archive data, and the cluster ran out of disk space during the affected period. We did not have sufficient monitoring enabled to send a low disk space alert.
Disk space for the affected cluster was increased.
The Insights team has hardened monitoring and data retention management for the ES cluster.