Friday, January 22 03:00 - 04:30 PST
Logging into the legacy Real Device Cloud UI from the Sauce Labs dashboard was failing. Customers may have also seen app installation failures and failures launching the browser in live RDC tests from the Sauce Labs dashboard.
A new API Gateway version was deployed which introduced the need for the new configuration, for which the RDC UI clients were not prepared.
We rolled back API Gateway to the previous version.
We’re adding detailed logging for all requests sent to our API Gateway from clients that might stop working due to the API Gateway upgrade. Additionally monitoring tests for integration with Legacy RDC and Live Testing will be improved to catch any issues as soon as it’s possible.