Wait times are intermittently spiking to 100 or more seconds on all clouds. These spikes only last about three minutes and occur about once every two hours. We are investigating the cause.
2019-February-27 Service Incident
Incident Report for Sauce Labs US West Data Center
Postmortem

Dates:

February 27th, 2019 20:00 - 20:15 pm PST

What happened:

The Automated Tests tab was returning a 500 error.

Why it happened:

A change was introduced which caused some requests to not include required parameters. These requests were not handled and caused the 500 error.

How we fixed it:

A patch containing the fix was applied.

What we are doing to prevent it from happening again:

We are adding this case to our test suites, ensuring that issues like this are caught early in the pipeline.

Posted 5 months ago. Mar 11, 2019 - 07:29 PDT

Resolved
The Automated Test tab has returned to normal. All services are fully operational.
Posted 6 months ago. Feb 27, 2019 - 20:31 PST
Investigating
The Automated Tests tab is returning a 500 error. Other services are working and tests should continue to run as normal.
Posted 6 months ago. Feb 27, 2019 - 20:01 PST
This incident affected: Web Interface (Sauce UI).