Sauce Labs US West Data Center Status

All Systems Operational

Automated VM Testing Operational

Automated PC Testing Operational

Automated Mac Testing Operational

Automated iOS Simulator Testing Operational

Automated Android Emulator Testing Operational

Automated RDC Testing Operational

Manual Testing Operational

Manual VM Testing Operational

Manual RDC Testing Operational

Sauce Connect Operational

Sauce Connect VM Operational

Sauce Connect RDC Operational

Visual Testing (Screener) Operational

Visual Testing Hub Operational

Visual Testing Infrastructure Operational

REST API Operational

REST API VMs Operational

REST API RDC Operational

Visual Testing (Screener) REST API Operational

Web Interface Operational

Sauce UI Operational

Legacy Real Device Cloud UI Operational

Visual Testing (Screener) UI Operational

Analytics Operational

saucelabs.com Operational

Documentation Wiki Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Windows and Linux Wait Times

Fetching

OSX and iOS Wait Times

Fetching

Android Emulator Wait Times

Fetching

Concurrency REST API Response Times

Fetching

Past Incidents

Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

2020-November-19 Resolved Service Incident

Resolved - We detected errors on our REST API, Sauce Connect and UI for users with a sso prefix on their username. We took remedial action which resolved the issue. All services are fully operational.
Nov 19, 12:43 PST

2020-November-19 Service Incident

Resolved - Error rates have subsided. All services are fully operational
Nov 19, 11:39 PST

Monitoring - We have taken remedial action and are seeing improvements. We are monitoring.
Nov 19, 10:45 PST

Update - We are seeing a high error rate on automated browser and emusim tests, as well as non-legacy RDC tests. We are continuing to investigate.
Nov 19, 09:46 PST

Investigating - We are experiencing a service incident. We are currently determining the scope of the issue and will update shortly once that has been established.
Nov 19, 09:34 PST

Nov 18, 2020

No incidents reported.

Nov 17, 2020

2020-Nov-17 RDC Service Incident

Resolved - Device availability is back to normal. All services are operational.
Nov 17, 12:40 PST

Monitoring - We have identified the issue and took remedial actions. Device availability is back to normal. We are monitoring the situation.
Nov 17, 11:22 PST

Identified - We have identified the problem and are currently working on a fix.
Nov 17, 10:28 PST

Update - We are continuing to investigate this issue.
Nov 17, 09:29 PST

Investigating - Real devices are intermittently not being released for use after test sessions, resulting in reduced numbers of available devices and user concurrency being consumed. We are investigating
Nov 17, 09:26 PST

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

2020-Nov-14 Service Incident

Resolved - Tunnels are starting successfully. This incident has been resolved.
Nov 14, 14:07 PST

Monitoring - Tunnels in the US-West were unable to start. We have taken remedial action and are monitoring the recovery.
Nov 14, 13:51 PST

Nov 13, 2020

2020-November-13 Service Incident

Resolved - This incident has been resolved.
Nov 13, 07:10 PST

Monitoring - Sauce Connect tunnels were not starting, the REST API was not responding and the Sauce Labs dashboard was not loading. We have taken corrective action and these services are now available again. We will continue to monitor the situation.
Nov 13, 07:01 PST

Investigating - The Sauce Labs dashboard is currently not responding. We are investigating and evaluating whether any other services are affected.
Nov 13, 06:53 PST

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.